RESERVATION
Know online booking credit card is used as a guarantee for the reservation and not as immediate payment.
No money is withdrawn from the credit card booking. Payment for the stay is made directly at the hotel upon arrival.
ARRIVAL
Check in from 15 on the day of arrival. On arrival later than 21, please contact the hotel to arrange a key box.
DEPARTURE
On the day of departure, check out is no later than 10.30 am.
The hotel is entitled to extra payment from the guest if he uses the room in addition to this, without prior agreement to this effect.
There is an option to purchase a late check-out according to request and occupancy at the hotel.
REPLACEMENT
Relocation of guests may exceptionally be necessary. In this case, the hotel immediately contacts the guest and informs them of this, and this may take place at a hotel of the same or better standard.
PAYMENT
Payment must be made upon departure unless otherwise agreed.
For groups, the hotel may require advance payment or a deposit.
CANCELLATION of individual guests
Cancellation up to 18pm the day before arrival can be done free of charge. In case of later cancellation, 100% corresponding to the price of the ordered hotel services for the first XNUMX hours will be charged.
Cancellation must always be made in writing to booking@hotelsthisted. Dk
NO SHOW
Cancellation made later than 24 hours before arrival, late arrival or early departure is considered a NO SHOW and the hotel is entitled to compensation equal to the full price of the hotel arrangement finally ordered
CANCELLATION OF STAY WITH MEALS
Cancellation of stay 2 days before arrival date, before 14, can be done without cost. In case of cancellation thereafter, the first day's hotel services will be charged.
CANCELLATION of groups
Reservations of more than 14 people / 7 rooms or more are referred to as a group, and are covered by the cancellation rules for groups.
For groups, the following cancellation rules apply:
Up to 10 days before the arrival date, up to 100% can be canceled free of charge.
Between 3 - 9 days before the arrival date, up to 50% of the ordered hotel arrangement can be canceled free of charge.
In the event of cancellation later than 48 hours before the planned arrival date, or in the event of a no show, 100% of the ordered hotel arrangement will be charged.
Cancellation must be sent in writing to the hotel via email to booking@hotelthisted.dk
LIST OF NAMES
List of names sent at the latest 7 days before arrival. The list must appear with either an email address and/or telephone number for each room representative, in case of no show, late check in, complication or similar.
By specifying email addresses, points can be saved in our loyalty program SDH Benefits. Set up on https://www.smalldanishhotels.dk/benefits/
Force majeure
If the stay is prevented due to force majeure (natural disasters, strikes, acts of war, riots and the like), the Hotel Thisted not liable for compensation for interrupted or incomplete stays.
If in doubt, please refer to the hotel and restaurant industry's general terms and conditions.